Discover Drylock!

Drylock Technologies Ltd. is a family-owned company with manufacturing plants and offices in over a dozen countries. We are driven by decades of experience and ambition to constantly innovate to create the best performing, most comfortable and sustainable adult incontinent products in the world.

We are presently looking for the right person to fill our Customer Service Group Leader position at our Drylock US headquarters located in Eau Claire, Wisconsin. As a Customer Service Group Leader, some essential functions include:

  • Responsible for customer support from order entry to order fulfillment along with, but not limited to, order entry, order maintenance, order shipment & tracking, customer complaints and requests, forecast, and daily demand.
  • Responsible for submitting New Customer Set-Up Form to Sales for completion.
  • Set-up new accounts in AS400 system after the PRF and contract are approved, and orders are imminent. Approved PRF information is supplied by Sales Administrator.
  • Serve as a liaison between the customer and various departments.
  • Continuously monitor the department for improvements and encourage the team to challenge themselves with continuous improvement as an everyday objective.

Education and Experience:

  • Must be a high school graduate or equivalent.
  • Associates degree or equivalent experience is a plus.
  • Must have at least 4 to 5 years minimum experience in customer service, experience in manufacturing, logistics or retail beneficial.
  • Must have at least 1 to 2 years’ experience in managing staff and/or leading teams.

Schedule:Monday – Friday, 8:00am – 4:30pm

We have big plans and are looking for people who are interested in taking on challenges, working with great people, and having a real impact in the organization. You’ll like our safe and respectful work environment as well as our competitive compensation and benefits package.

*Must be authorized to work in the US